How do I return an item?
Customer Satisfaction is of utmost importance at NextGenVapors.com. If you are dissatisfied with merchandise purchased through NextGenVapors.com for any reason, you may return the item within 7 days from the date it was shipped to you. For sanitary reasons, and the overall safety of our Customers, we cannot accept returns of cartridges, bottled liquid, drip tips, and atomizers. Therefore, our Returns Policy EXCLUDES these kinds of items. At your option, you may receive a full refund, excluding shipping cost, or a replacement item if available. The process is very simple and straightforward:
Refund Policy1. If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition. Refunds will be processed within 10 business days of receiving the items.
2. Usually refunds can take up to 4 business days to completely process after the process has been initiated. If you have any questions on how our return/refund process feel free to use the Contact us page!